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Support |
System Users:
Thank you for the opportunity to provide system and software support.
Unified Data Systems, Inc. (UDS) has been supporting business
computer systems since 1981. UDS has extensive experience in the
Microsoft, Novell, LINUX and UNIX operating systems. Much of this
support is provided via telephone inter-connect to clients within and
outside of the Dallas Texas Metroplex (Washington DC, Atlanta, GA,
Houston, TX, Chicago, IL). With this experience, I can assure you of
our qualifications to address and resolve all issues concerning your
system operations. Unified Data Systems provides professional
technical services under four different programs. These include
‘Fixed-Fee’, ‘On-Demand’,
‘Block’-Time’ and ‘Full support’ programs as
outlined below. |
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FIXED FEE
This program
provides the most effective support solution for client tasks that
are well defined with documented requirements and methodologies. The
fixed fee is based on the complexity and resource requirements of the
task. Agreement to complete the task to client specifications at the
fixed fee is guaranteed. The client liability is limited to the fee
based upon the agreed specifications. UDS is paid a 40% retainer with
issuance of the purchase order, with 40% due upon delivery or
completion, and the balance of 20% due upon the clients’
complete satisfaction.Adjustment to specifications that require fee
adjustment are handled by a separate agreement. |
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ON-DEMAND
This program is
appropriate for clients that request immediate service to address a
specific problem. The problem is defined by the client and UDS
provides the requested services at a flat rate hourly fee. Charges
are incurred from the time UDS responds to the service request and
payment is due upon completionof the specified task.
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BLOCK-TIME
This program is
appropriate for clients that request more general support services.
UDS works with the client to outline and prioritize the clients’
objectives and goals. Once defined, UDS provides an estimate of
resource requirements and an estimate of time to complete the tasks.
The client pre-purchases the necessary time resource in twenty hour
(20 hr.) increments at a discounted hourly rate.
This time is
expended toward completion of specific tasks as dictated by the
client and must be consumed within thirty days of purchase. |
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FULL SUPPORT
This program is
appropriate for clients that prefer to outsource all computer system
responsibility. UDS assumes full responsibility of the client
computer operations. A detailed program is implemented whereby UDS
provides repair/replacement of all failed hardware, user training,
application development, implementation and all other functions
normally provided by an in-house systems analysts and staff. Charges
for this service are incurred on an annual bases and invoiced
monthly. Services are provided by UDS personnel assigned to the
client ‘on-site’ or via remote access. |
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