Unified Data Systems, Inc. (UDS) does not warrant, imply or suggest that any of these programs are applicable for use by any person, company or organization. They are provided as a convenience for the purpose of exchange without charge.

CS-Level 1 This support is provided free of charge by UDS and is limited to reasonable response to questions submitted to UDS via e-mail or Fax. All e-mail requests should be sent to ‘support@uds.com’ and must include a subject line starting with ‘CS1-‘followed by a keyword to describe the question. All fax requests must be faxed to (972) 423-5938. All requests for support should include a daytime phone number and the person to contact.

CS-Level 2 This support is provided based on the pre-purchase of a 10 or 20 hour blocks time at discounted hourly rates. Support under CS2 includes debugging problems you might have with your current system and providing technical direction for the use of CS_Alert. The block of time is valid for a period of 60 days after which any un-used time is lost. If support is required beyond the initial block, additional time blocks may be purchased as required.

CS-Level 3 This support is provided on request specific basis. UDS will review a request for specific program changes through a CS1 communication, and after further discussion, will respond with a proposal to provide the requested support at a fixed fee.

CS-Level 4 This is "on-site" support in your office. Requests for on-site support must be coordinated in advance, and if training is involved it is strongly recommended that we do the training at a time when there will be no distractions (Saturday, evenings, etc.). On-site service is provided in minimum blocks of 1 day for up to 8 hours, after which hourly rates apply. Travel and lodging are additional. Call for rates and scheduling.